Norfolk's approach to Total Place

TOTAL PLACE is a way of working together to identify how local public agencies can deliver front-line services more efficiently. There are 13 pilot areas - Norfolk is not one of them but we have adopted the approach as one way of looking at areas for improvement. There are two strands to Total Place:

• The ‘counting' element - mapping money flowing through the place from central and local bodies and making links between services to identify where public money could be spent more effectively

• The ‘culture' process that looks at ‘the way we do things round here; and how that helps or hinders what is trying to be achieved

  DEEP DIVES provide an opportunity to carry out detailed analysis of a particular issue or area and through that investigation to identify options for change. There is no single way of carrying out a deep dive, but in Norfolk we are making use of some of the whole systems approaches developed through the LEAPP programme. The Norfolk County Strategic Partnership (NCSP) identified two initial deep dive areas:

• Skills

• High contact families

These deep dives will run until March 2010, when they will be reported to the NCSP with recommendations for the implementation of any findings and sharing key learning for future deep dives.

The Public Service Leaders Board (PSLB) are planning to complement these thematic deep dives with geographically based investigations in order to gain a fuller understanding of how service delivery in specific localities could be improved and efficiencies driven out through more effective collaboration.

 Norfolk's approach to Total Place Diagram